Return & Refund Policy
At Rooted Clinical Botanics, we take great care in preparing, packaging, and shipping our small-batch products. We want you to feel confident when purchasing from us while also maintaining the hygiene, safety, and integrity of the personal-care products we provide.
Because many of our products are intended for use on the skin and body, we cannot resell products that have been opened, used, sampled, altered, or otherwise handled after delivery. For this reason, the following return requirements apply.
30-Day Return Policy
We accept eligible returns requested within 30 days of delivery.
To qualify for a return, the product must be:
- Completely unopened
- Unused and unsampled
- In the same condition in which it was received
- In its original packaging
- With all seals, protective packaging, labels, containers, and components intact
- Free from damage, alteration, contamination, or signs of use
You will also need to provide your order number or other proof of purchase.
Products that do not meet all applicable return requirements may not be eligible for a refund.
Personal-Care & Hygiene Products
Rooted Clinical Botanics sells skincare, body-care, bath, soap, and other personal-care products.
For health, hygiene, contamination-prevention, and product-integrity reasons, we cannot accept returns of products that have been opened, used, tested, sampled, or had their original seal or protective packaging removed or broken.
This includes products that were only used or sampled once.
Once a personal-care product has been opened or used, we cannot verify how it was stored, handled, or exposed after leaving our possession. We therefore cannot safely return that product to inventory or resell it to another customer.
This policy helps protect the health and safety of all Rooted Clinical Botanics customers.
How to Request a Return
Please contact us before sending any product back.
To request a return, contact Rooted Clinical Botanics within 30 days of delivery and provide:
- Your name
- Your order number
- The product(s) you wish to return
- The reason for the return
We may request photographs of the unopened product and packaging before authorizing the return.
If your return is approved, we will provide return instructions and the appropriate return address.
Products returned without prior authorization may not be accepted or refunded.
Please do not send products to an address found on a shipping label or elsewhere without first receiving return instructions from us.
Return Shipping Costs
For standard returns, the customer is responsible for all return shipping costs and expenses associated with returning the product to Rooted Clinical Botanics.
Return shipping costs are not covered or reimbursed by Rooted Clinical Botanics and will not be included in the refund.
Original shipping charges paid when the order was placed are non-refundable.
We strongly recommend using a trackable shipping service when returning an approved item. Rooted Clinical Botanics is not responsible for return packages that are lost, damaged, or otherwise not received while in transit back to us.
If a return is due to an incorrect item sent by Rooted Clinical Botanics or a verified damaged or defective product, please contact us before returning the product. We will review the circumstances and provide appropriate instructions.
Do not return any product without prior authorization. Approved returns will receive return instructions and the appropriate return address.
Inspection of Returned Products
All returned products are inspected after they are received.
Approval of a return request does not automatically guarantee a refund. The returned product must still meet the eligibility requirements described in this policy.
If a returned product appears to have been opened, used, sampled, altered, damaged after delivery, tampered with, or returned without its original packaging or components, we reserve the right to deny the refund.
Products returned in a condition that prevents them from being safely resold cannot be returned to inventory.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the eligible refund will be issued to the original payment method.
Please allow time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued. Processing times are controlled by the financial institution and may vary.
Original shipping charges are generally not refundable.
Damaged, Defective, Leaking, or Incorrect Products
A product that arrives damaged, defective, leaking, broken, or incorrect is handled separately from a standard return.
Please inspect your order as soon as possible after delivery.
If you believe you received a damaged, defective, leaking, or incorrect product, please contact us promptly and provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging
- Photographs of the shipping box or mailer when shipping damage is involved
- A photograph of the shipping label when requested
Please do not discard the product or packaging until we have reviewed the issue, as photographs or additional information may be needed for a shipping claim.
After reviewing the circumstances, we will determine the appropriate resolution, which may include a replacement, refund, or other reasonable solution when applicable.
Products Damaged During Shipping
We carefully package orders to help protect them during transportation.
If your package or product is physically damaged during shipment, please contact us promptly after delivery.
Shipping damage may include broken containers, significant leakage caused by damaged packaging, or other physical damage that makes the product unusable.
Please retain the shipping container, packaging materials, product, and shipping label while the issue is being reviewed.
Melted or Softened Products
Some Rooted Clinical Botanics products contain naturally temperature-sensitive ingredients such as tallow, botanical butters, oils, and waxes.
Exposure to high temperatures during shipping may cause certain products to soften or melt.
A change in texture caused solely by temperature exposure does not necessarily mean that a product is defective, damaged, or unsafe to use.
Whipped products in particular may lose some of their original whipped texture or volume if they melt and later resolidify.
For this reason, melting or softening caused solely by environmental temperatures during transit generally does not qualify as a product defect or automatically qualify for a refund or replacement.
However, if a temperature-sensitive product arrives with a damaged container, significant leakage, compromised packaging, or another condition that makes the product unusable, please contact us with photographs so we can evaluate the situation.
Allergies, Sensitivities & Individual Reactions
Ingredients are disclosed on our product pages and/or product packaging so customers can review them before use.
Individual skin types, sensitivities, allergies, and reactions can vary significantly from person to person.
We strongly encourage customers to review the complete ingredient list before purchasing and to discontinue use if irritation or an unexpected reaction occurs.
If you have known allergies or sensitivities, please carefully review the ingredients before purchasing or using a product.
Because an opened or used personal-care product cannot safely be returned to inventory, a product generally cannot be returned solely because it did not work for an individual's skin type, personal preference, scent preference, or because of an individual sensitivity or reaction after use.
Nothing in this policy limits any rights or remedies that cannot legally be waived.
Scent, Texture & Natural Variations
Many Rooted Clinical Botanics products are handmade in small batches and contain naturally derived ingredients.
Natural ingredients may exhibit slight variations in:
- Color
- Aroma
- Texture
- Consistency
- Appearance
These variations may occur between batches and do not necessarily indicate that a product is defective.
Personal preferences regarding scent, texture, richness, absorption, or other sensory characteristics are not considered product defects.
If the product has been opened or used, it cannot be returned based solely on personal preference.
Exchanges
Because of the hygienic nature of personal-care products, we generally do not offer direct exchanges of opened or used products.
If you have an eligible unopened and unused product and would like a different item, please contact us. When appropriate, we may process the eligible product as a return, after which you may place a new order for the desired product.
Sale & Promotional Items
Unless otherwise stated at the time of purchase, eligible sale or promotional items must meet the same return requirements as regularly priced products:
They must be unopened, unused, in their original condition and packaging, and the return must be requested within 30 days of delivery.
Products specifically identified as final sale at the time of purchase are not eligible for return except where required by law or in the case of an eligible damaged, defective, or incorrect product.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash except where required by applicable law.
Gift Sets & Bundles
Gift sets, bundles, and multi-product packages must be returned complete, unopened, unused, and in their original condition and packaging to qualify for a standard return.
Individual products from a bundle generally cannot be returned separately unless the individual product arrived damaged, defective, or incorrect.
If a promotional gift or free product was included as part of a qualifying purchase, we may require the promotional item to be returned unopened and unused with the rest of the qualifying return when applicable.
Canceled Orders
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
However, because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be canceled or modified once processing has begun or a shipping label has been created.
Once an order has shipped, it cannot be canceled and must follow the applicable return process after delivery.
Refused & Returned-to-Sender Packages
Refusing delivery does not automatically qualify an order for a full refund.
If a package is refused, unclaimed, or returned to sender, we must first receive and inspect the products.
Any personal-care products must still be unopened, unused, undamaged, and otherwise eligible for return.
Original shipping charges are generally non-refundable, and additional carrier charges or return-shipping expenses may be deducted from an eligible refund when permitted.
Preorders & Made-to-Order Products
Cancellation and return eligibility for preorder or made-to-order products may depend on whether production or preparation has begun.
Once received, an eligible personal-care product must still meet the same return requirements described in this policy unless different terms were clearly disclosed on the product page before purchase.
Return Abuse & Fraud Prevention
Rooted Clinical Botanics reserves the right to refuse a return or refund when there is reasonable evidence of fraud, return abuse, product tampering, misrepresentation, or violation of this policy.
This includes returning a product different from the product originally purchased or attempting to return a product that has been used, refilled, altered, or tampered with.
Nothing in this section limits rights provided to consumers under applicable law.
Contact Us Before Returning Anything
Please do not mail a return without contacting us first.
Approved returns will receive the appropriate return instructions and return address.
If you have questions regarding a return, refund, damaged product, or an order you received, please contact Rooted Clinical Botanics through our website's contact page and include your order number.
We appreciate your understanding of these policies. Our unopened-product requirement allows us to maintain the hygiene, safety, and integrity of the personal-care products we provide to every customer.