Shipping policy

At Rooted Clinical Botanics, our products are prepared and packaged in small batches with care. We want you to know what to expect from the time you place your order until it arrives at your door.

Order Processing

Most orders are processed and prepared for shipment within 1–3 business days.

Because many of our products are handmade and produced in small batches, processing times may occasionally be longer during periods of high order volume, product launches, holidays, or restocks.

Processing time is separate from carrier transit time and begins after your order has been successfully placed and payment has been confirmed.

Made-to-Order Products

Some Rooted Clinical Botanics products may remain available for purchase even when the current prepared inventory has sold out.

When a product is marked as made to order, please allow approximately 1–3 additional business days for us to freshly prepare your product before shipment.

Any longer preparation time will be disclosed on the applicable product page whenever possible.

Shipping Methods & Rates

Available shipping methods and rates are calculated and displayed at checkout based on your order, package weight, shipping destination, and available carrier services.

The shipping method selected at checkout refers to the carrier's estimated transit time and does not include our order-processing time.

Free Shipping

We currently offer:

Free standard shipping on qualifying U.S. orders of $35 or more.

Hawaii & Puerto Rico: Free standard shipping on qualifying orders of $50 or more.

Qualifying thresholds are calculated based on the merchandise subtotal after applicable discounts and before taxes, unless otherwise indicated during a special promotion.

Free-shipping promotions may occasionally have different requirements. Any promotional terms will be disclosed with the applicable offer.

Order Tracking

Once your order has been prepared and a shipping label has been created, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier to receive and scan the package. Tracking information may not update immediately after a label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

If you notice an error after placing your order, please contact us as soon as possible. We will make every reasonable effort to correct the address before the package ships, but we cannot guarantee changes once an order has entered fulfillment or has been transferred to the shipping carrier.

Rooted Clinical Botanics is not responsible for packages delivered incorrectly due to an inaccurate or incomplete address provided at checkout.

Returned-to-Sender Packages

If a package is returned to us because of an incorrect or incomplete address, an undeliverable location, refusal of delivery, or failure to retrieve the package from the carrier, please contact us.

Once the package has been returned and inspected, we can discuss available options for reshipment.

Additional shipping charges may apply when an order must be shipped again due to an incorrect address or other circumstances outside our control.

Carrier Delays

Once a package has been transferred to the shipping carrier, transit times are controlled by the carrier.

Weather, holidays, transportation disruptions, regional emergencies, and other circumstances may occasionally cause delays.

Carrier delivery dates are estimates unless a specific guaranteed service is expressly provided by the carrier.

If your package appears significantly delayed, please contact us and we will help you review the available tracking information and determine the appropriate next steps.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us with your order number.

We will review the tracking information and, when appropriate, assist with the carrier's missing-package or claim process.

Please understand that carrier investigations can take time to complete.

Packages Marked "Delivered" but Not Received

If tracking shows that your package was delivered but you cannot locate it, we recommend first:

  • Checking around your delivery location, porch, mailbox, parcel locker, or other secure delivery areas.

  • Checking with other members of your household.

  • Checking with neighbors, building management, or a front desk when applicable.

  • Allowing a short period of time, as some carriers may mark packages as delivered shortly before the package physically arrives.

  • Contacting the shipping carrier for additional delivery information.

If you still cannot locate your order, please contact us and we will help you determine the appropriate next steps.

A carrier's "Delivered" status does not automatically mean that we can verify what occurred after delivery, but we will make a reasonable effort to help you investigate the situation.

Damaged Orders

We carefully package our products to help protect them during transportation.

If your order arrives damaged, broken, leaking, or otherwise unusable because of shipping damage, please contact us as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the damaged product

  • Photographs of the shipping box or mailer

  • Photographs of the shipping label when possible

Please keep the product and original packaging while we review the issue, as the shipping carrier may require photographs or other documentation for a claim.

We will review documented shipping damage and work with you toward an appropriate resolution.

Warm-Weather Shipping & Meltable Products

Some Rooted Clinical Botanics products are formulated with naturally temperature-sensitive ingredients such as tallow, botanical butters, oils, and waxes.

During warm weather, these products may soften or partially melt while in transit.

When appropriate, we may take additional precautions when packaging temperature-sensitive products. However, we cannot control the temperatures a package experiences while traveling through carrier facilities, delivery vehicles, mailboxes, or while sitting outdoors after delivery.

Melting or softening does not necessarily mean the product is damaged or unsafe to use. Temperature changes can alter the texture or appearance of naturally formulated products without changing their intended use.

We strongly recommend monitoring your tracking information during hot weather and retrieving your package as soon as possible after delivery.

If a product arrives softened or melted, place it upright in a cool indoor location and allow it to return to a stable temperature before opening.

Whipped products may lose some of their whipped texture or volume after melting and resolidifying. Because melting caused solely by environmental temperatures during transit does not necessarily constitute product damage, it may not qualify for a replacement or refund.

However, if your product arrives leaking, with damaged packaging, or otherwise unusable, please contact us with photographs so we can evaluate the situation.

Preorders & Backordered Items

Products offered as preorders, backorders, or advance purchases will include an estimated preparation or shipping timeframe on the product page whenever possible.

Estimated dates are provided in good faith but may change due to ingredient availability, packaging availability, production schedules, or other circumstances outside our control.

If a significant delay occurs, we will make reasonable efforts to communicate updated information.

If your order contains both an immediately available product and a preorder or backordered product, the entire order may be held until all products are ready to ship unless otherwise stated.

Orders Containing Multiple Products

Whenever possible, products purchased in the same order will be packaged and shipped together.

In some circumstances, we may need to ship products separately due to product availability, packaging requirements, temperature considerations, or other fulfillment needs.

If an order is shipped in multiple packages, additional tracking information may be provided.

Combining Separate Orders

If you place multiple separate orders before they have shipped, you may contact us to ask whether they can be combined.

We cannot guarantee that separate orders can be combined once fulfillment has begun.

If orders are successfully combined, shipping charges are not automatically refundable. Any shipping adjustment will be determined based on the circumstances of the orders and actual shipping costs.

Questions About Your Shipment

If you have questions about your order or shipment, please contact Rooted Clinical Botanics through our website's contact page.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

We appreciate your patience and support of our small-batch business. Every order is prepared and packaged with care, and we will always make a reasonable effort to help when a shipping issue occurs.